We are a monthly box subscription service. Currently we offer 3 different box options. KnifeBox is a new knife each month. CS:GOBox is a new Counter-Strike CS:GO inspired knife each month, such as a Karambit, Balisong, or a Fixed Blade. TacticalBox is a new knife kit each month that contains 5-6 items. We choose a new theme for each month's boxes. Monthly boxes will NEVER repeat. We offer Past Boxes for sale as a one time purchase under "Past Boxes". You MUST be at least 18 years old to purchase!
When will my box be shipping?
Each month we try to start shipping out boxes by the 15th and get all of the monthly boxes sent out by the 27th. For Past Boxes please allow 3-5 business days for your box to be shipped. Once your box has been shipped, you will receive an email with a tracking number.
When is the monthly re-bill date? How can I cancel my subscription?
Our monthly re-bill date is the 5th of each month. You are able to cancel your subscription at anytime, simply login to your KnifeBox account and edit your subscription.
What are the best ways to contact customer support?
To reach our KnifeBox customer support please email Support@KnifeBox.Zendesk.com we will respond as soon as possible! Be sure to give us your email you used to sign up or full name and your question/concern.
• Please contact us by email Support@KnifeBox.Zendesk.com if you have not received tracking information for your order by the 28th
• If your box's tracking information shows that the package never arrived to you, then you are able to seek a refund or a replacement for your box. Contact us.
• We can guarantee that you will never receive the same item twice from us. Unfortunately if you receive an item do you not like by personal preference then you are not able to return or exchange it.
• If you receive an item from us in your box that is broken or doesn't work properly, please contact us so we can send you a replacement!
SECTION 1 - YOUR INFORMATION? When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
SECTION 3 - DISCLOSURE We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SECURITY To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 5 - AGE OF CONSENT By using this site, you represent that you are at least the age of 18 years old.
BACK TO HOMEPAGE
Phone: (860) 292-0351 (Leave a voicemail and we will return your call)
125 Commerce Court Unit 11 Cheshire, CT 06410